Shipping & Returns Policy

Shipping

In-stock items ship within 24 hours of order confirmation and typically arrive in 2–5 business days. Delivery estimates shown at checkout are indicative and are not guaranteed delivery dates.

Free standard shipping is applied automatically when your order meets the threshold shown at checkout. Shipping costs for orders below the threshold, and for any expedited options, are shown before you place your order.

Returns

Every purchase includes free returns within 30 days of delivery. Returned products must be in their original condition, with all included accessories, cables and documentation.

To start a return, submit a request through the after-sales form with your order number. We will provide return instructions and a return address once your request is reviewed.

Refunds

Refunds are issued to the original payment method once the returned item has been received and inspected. Depending on your bank or card issuer, refunds may take 5–10 business days to appear on your statement.

If a product becomes unavailable after your order is placed, we will notify you and refund the full amount, including any shipping charges you paid.

Exchanges

For defective or damaged products, contact us through the after-sales form within 30 days of delivery. We will arrange a replacement or repair in line with the warranty terms below.

Warranty

All OneWordCrew hardware carries a one-year limited warranty covering manufacturing defects. The warranty does not cover damage caused by misuse, accidents, unauthorized modification, or normal wear and tear.

Contact

Questions about shipping, a return, or a refund? Reach us through OneWordCrew Support.